Introduction
CAVA Clinic ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book appointments, or receive care at our clinic.
Information We Collect
- Personal Information: Name, date of birth, contact details, and identification information provided during registration or booking.
- Health Information: Medical history, symptoms, diagnoses, treatment records, and test results collected during consultations.
- Usage Data: IP address, browser type, pages visited, and time spent on our website through cookies and analytics tools.
- Communication: Emails, messages, and phone call records related to your care or inquiries.
How We Use Your Information
- To provide medical care, diagnosis, and treatment services.
- To manage appointments, send reminders, and follow up on care.
- To process insurance claims and billing.
- To improve our services, website, and patient experience.
- To comply with legal obligations and medical record keeping requirements.
Information Sharing
We do not sell your personal information. We may share your data with:
- Healthcare professionals involved in your care (with your consent).
- Insurance providers and payment processors for billing purposes.
- Regulatory authorities when required by law.
- Trusted service providers who assist our operations under strict confidentiality.
Data Security
We implement appropriate technical and organisational measures to protect your personal and health information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.
Your Rights
- Access your personal and health records.
- Request corrections to inaccurate information.
- Withdraw consent for certain uses of your data.
- Request deletion of your data where legally permissible.
- Lodge a complaint with the relevant data protection authority.
Contact Us
For privacy-related questions or to exercise your rights, please contact our Data Protection Officer at privacy@cavaclinic.com or through our contact page.